+61 2 9969 4674
These terms and conditions ("Terms") apply to the entire website under the top level domain names www.stylerocks.com and www.stylerocks.com.au, any other relevant URL extensions relating to the StyleRocks® business ("Website") and to any contracts entered into with StyleRocks Pty Ltd. ("StyleRocks").
Please read these Terms carefully. You agree to be bound by the Terms by accessing the Website, regardless of whether you create an account or make a purchase, and you agree that the terms will not be adversely construed against the interests of the party responsible for the drafting the Terms, namely StyleRocks®, merely because StyleRocks® has drafted the terms If you breach any of the Terms, you are prohibited to continue using the Website. If you do not agree with any part of these Terms you must leave this Website immediately. If you continue using the Website, you are deemed to have agreed with and accepted these Terms. These Terms may be amended by StyleRocks® from time to time. You agree to be bound by these Terms, as amended from time to time.
You may place an order with StyleRocks® by completing the order form on the Website and clicking the "Buy Now" button.
When you place your order, we will issue you with an order number by email. By placing an order, you make an offer to us to purchase the jewellery you have designed, or other product you have selected, based on these Terms.
Information contained on the Website constitutes an invitation to treat. No information on the Website constitutes or should be deemed as an offer by us to supply any jewellery or other products, however StyleRocks® will make every effort to supply the jewellery you have designed to you, or other products you have selected for purchase.
We will notify you that your order is being processed by sending an order confirmation email to you. We do not formally accept your offer until your order has passed our internal validation procedures for:
Formal acceptance of your offer will occur when we email you confirming your order and, where you have ordered bespoke jewellery, where we provide you with the first update on the making of your jewellery. If we cannot process or accept your order after payment is received we will contact you by email or telephone. StyleRocks® and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
You agree not to post or transmit to the Website any material which:
You agree that you will not attempt to "hack" the Website or any other websites you do not own. This includes without limitation, trying to guess users’ passwords, "phishing", accessing "hidden" URLs, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to.
You may not reverse engineer, decompile, or disassemble the StyleRocks® jewellery designer.
You agree that StyleRocks® owes no royalty or licence fee to you or any third party for use of material which is posted or transmitted to the Website and/or other social media websites in connection with StyleRocks®, including without limitation, Facebook, Twitter and any other relevant social media website (collectively, "Social Media"). This includes but is not limited to images of jewellery designed by you using our jewellery designer, and photographs of jewellery custom made for and sold to you. StyleRocks® is free to copy, distribute or incorporate such material into the Website and/or Social Media for commercial or non-commercial purposes.
StyleRocks® may assign you a password and account identification to enable you to access and use particular areas of the Website. Each time you use a password or identification, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms. StyleRocks® has no obligation to investigate the authorisation or source of any such access or use of the Website. You are solely responsible for all access to and use of the Website by anyone using the password and identification originally assigned to you whether or not such access to and use of the Website is actually authorised by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access. You are solely responsible for protecting the security and confidentiality of the password and identification information assigned to you. You will immediately notify StyleRocks® of any unauthorised use of your password or identification or any other breach or threatened breach of this Website's security.
If you decide to purchase jewellery or other products from the Website, you agree to promptly pay the associated fee as the relevant consideration for the purchase contract between you and StyleRocks®. You acknowledge that if you trigger a "chargeback" through your credit card provider, we reserve the right to no longer conduct business with you.
We want all our customers to be delighted with the jewellery item they have created at the StyleRocks® Website. You may return an item that you have purchased from the Website for any reasons, so long as it is in original condition, in its original box and must be post-marked within 14 days of having received the goods. Items must be packaged to prevent damage on the return voyage. Shipping costs are non-refundable. StyleRocks® reserves the right not to accept your return of the relevant item purchased from the Website if that item is not in a resalable condition, as determined by StyleRocks® in its absolute discretion. For the avoidance of doubt, if StyleRocks® does not accept your return of the relevant item, StyleRocks® will not be liable whatsoever for any refund or other costs payable to you.
If you decide that you want to return your item in accordance with these Terms, you must contact us by email and inform us that you will be returning your item and also quoting your order number. Once we have acknowledged your email as evidenced by a reply email, you will need to send your item to us in accordance with these Terms, and you will be solely responsible for the return shipping costs, unless the item(s) sent were not what you ordered or were damaged in transit, in which case you should inform us via your initial email and we will make alternate arrangements with you.
How to return items:
StyleRocks®, through our transaction provider Eway, employs the Secure Sockets Layer (SSL) technology to protect transactions with our customers. However StyleRocks® will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner as a result of using the Website.
Subject to these Terms, we will supply to you the items listed on your order confirmation.
When designing your bespoke jewellery, the images displayed on the Website are a representation only, and the actual jewellery that is custom made for you may differ to the represented images. For example and without limitation, the colour of any precious or semi precious stones may be a different colour compared to the represented images, as this is a result of stone supply and is out of our control. We will use reasonable endeavours to ensure the actual stone colour resembles the colour of the stone in represented image on your order confirmation.
With plating of any metals, you must be aware that plating is highly variable and may not last. A plated jewellery item is subject to wear and tear, which will remove the plating over time. In addition to the frequency of wear impacting plating duration, plating is also affected by each person’s skin; this may accelerate plating loss. While we ensure plating of our jewellery is to the highest possible quality and as thick as each individual item can handle, StyleRocks® is not responsible for and will not accept any item for re-plating.
In relation to the style of chain used in the manufacturing of any bespoke or pre-made pendants or bracelets, the specific chain used may be trace chain, belcher, curb diamond cut, or ball link. Although we make no warranties and representations in respect of the type of chain used, we will use our reasonable endeavours to supply the curb diamond cut link. In the event that we are required to use a chain other than the curb diamond cut link, we will do so at our own cost and you will not bear any charge for this.
The images of the jewellery and any other item on the Website are not to scale and size of the actual jewellery (including the size of any stones) may vary from the image on the Website.
In relation to any eternity ring designs, the number of stones on the eternity ring will vary based on the size of the ring. StyleRocks® makes no representations or warranties in relation to the exact number of stones on the eternity ring. However, as a rough estimate, there will be approximately 20 stones on a full size eternity ring, and 10 stones on a half size eternity ring.
Your ability to return jewellery is subject to these Terms.
When your order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item (if applicable).
The making of your bespoke jewellery and delivery time takes up to 15 working days from the date your payment is received. Jewellery items which include stones of any kind may take up to another 7 working days. In all instances estimated delivery times will be displayed at the checkout for your product.
StyleRocks® will use its best endeavours to deliver your custom made jewellery or other product purchased from the Website according to the estimated delivery times provided at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.
StyleRocks® will use its best endeavours to ship your order according to the estimated delivery times provided. Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. If your custom made jewellery or other product has not arrived after the estimated delivery time, please contact us.
We encourage you to visit the "Your Account" section on our website to view the delivery status of your custom made jewellery or other product.
Unless otherwise agreed by us, we will deliver your custom made jewellery or other product to the address indicated on your order confirmation. If no-one is available to take delivery of your order, our carrier may leave a card so you can pick-up your custom made jewellery or other product from your local Post Office.
Although we will use our best endeavours to deliver your custom made jewellery or other product to you within the estimated delivery time indicated on your order confirmation, we make no representations or warranties that we will deliver within this time frame. Title and risk in your ordered products will pass to you on delivery.
Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. For further information, it may be necessary to call local customs offices to gain further details.
Except as otherwise provided elsewhere in these Terms or on the Website, anything that you submit or post to the Website and/or provide StyleRocks®, including without limitation, jewellery designs, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary, and StyleRocks® shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of StyleRocks®. You also grant StyleRocks® the right to publicly use the name that you include with any Submission when we refer to that Submission. You represent and warrant that you own or otherwise control all of the rights to any Submissions you make on the Website and that your use of your Submissions by StyleRocks® will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead StyleRocks® or third parties as to the origin of any Submissions or Content. StyleRocks® may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.
Any outbound links from this Website are provided for your convenience.
StyleRocks® has not reviewed these websites in any great detail, and cannot vouch and is not liable for the content on these pages. You agree to access these links entirely at your own risk.
You are welcome to link to the Website provided you do so tastefully. If we feel your link is not in good taste, or is damaging to our brand (beyond mere criticism), we reserve the right to withdraw the right to link to the Website. You agree to remove the offending link at this time.
You shall not assign any rights and obligations under these Terms whether in whole or in part without the prior written consent of StyleRocks®. Any unauthorised assignment shall be deemed null and void.
If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected.
Under the relevant Australian legislation, the Competition and Consumer Act 2011 ("Act"), where implied conditions and warranties cannot be excluded, any liability imposed on StyleRocks® for breach of such conditions and warranties shall be limited, at the option of StyleRocks® to the replacement of the product(s) or the re-supply of the same product(s); the payment of the cost of replacing the product(s) or of acquiring equivalent product(s).
Neither our failure nor your failure to enforce any part of these Terms constitutes a waiver of such Terms. Such failure will in no way affect the right to later enforce a part of these Terms.
StyleRocks® reserves the right to change the Terms at any time.
No StyleRocks® employee or agent has the authority to vary any of the Terms.
StyleRocks® shall not be liable for any delay in performing any of its obligations under these Terms if such delay is caused by circumstances beyond the reasonable control of StyleRocks®, and StyleRocks® will be entitled to a reasonable extension of time for the performance of such obligations.
Whilst every effort has been made to ensure the information contained within this Website is correct, StyleRocks® makes no warranty as the accuracy, comprehensiveness, or correctness of any material, and provides all material on an "as is" basis.
StyleRocks®, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.
This contract will be governed by the laws of the New South Wales, Australia. Any dispute arising out of your use of the Website, or the products purchased on it shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
If a provision of these Terms is or becomes illegal, invalid or unenforceable that shall not affect the validity or enforceability of any other provision.